Grievance policy

Grievance Redressal Policy

At Officiaa, we are committed to providing a transparent and fair process for addressing customer concerns. We value your trust and aim to resolve grievances promptly and effectively.

Raising a Grievance

1. Customers may raise a grievance regarding orders, product quality, delivery, or service.
2. Grievances can be submitted through our Contact Us page, via email, or by calling our customer support team.
3. Please provide your order details, issue description, and any supporting evidence (such as photos or receipts).

Acknowledgement

1. Once a grievance is received, we will acknowledge it within 48 hours.
2. You will receive a reference number for tracking the status of your complaint.

Resolution Timeline

1. We aim to resolve grievances within 7–10 business days of acknowledgement.
2. Complex issues requiring investigation may take longer, but customers will be kept informed of progress.

Escalation

1. If you are not satisfied with the initial resolution, you may escalate the grievance to our Grievance Officer.
2. The Grievance Officer will review the matter independently and provide a final response.

Grievance Officer Contact

1. Name: Grievance Officer, Officiaa
2. Email: support@officiaa.com
3. Phone: +91 - 9545015003
4. Address: Shop No 1, Dalvi Heights, Mundhwa, Pune, Maharashtra - 411036